Strategic planning and evaluations 

Planning and evaluation are foundations of accountability, supporting your organisation to make evidence-based decisions with confidence and relative ease.

Whether for strategic or operational purposes, we can help you plan for where you’re going, who’s going with you, the results you’re looking for, and how to effectively measure and evaluate progress.

In conducting evaluations we draw on our managerial experience across a wide range of strategic and operational functions in the broader public sector to:

  • Scope and contextualise the project within its policy and legislative framework
  • Consult with key stakeholders, as defined by the project brief
  • Source and analyse quantitative and qualitative data
  • Report on findings and recommend systemic improvements.


We conduct investigations into allegations of workplace misconduct including alleged unlawful behaviour. It is critical that fact-finding investigations ensure:

  • procedural fairness
  • confidentiality
  • thorough record keeping
  • respect for all parties, and
  • soundly substantiated findings.

We are familiar with Award and Federal and State statutory requirements and can provide you with investigation reports that withstand scrutiny.

Drawing on our wide range of managerial, governance, human resources and industrial relations experience we can provide you with systemic recommendations if required. This can turn a problem into a learning experience, improve governance and avoid a recurrence of similar issues in the future.

Leadership coaching

Coaching doesn’t instruct or train, but rather equips and empowers people to draw on their insights and put what they know into practice. We offer a practical toolkit of techniques and strategies to help your people thrive, including:

  • Building on strengths and specialist capabilities
  • Clarifying goals and overcoming challenges
  • Achieving and measuring greater impact
  • Linking intention with action, values with strategy, accountability with results.

Stress has a productivity cost and the potential for burnout is real. Coaching provides invaluable support to ensure your people have the best possible tools and routines that help change minds, achieve career goals and safeguard their health and wellbeing.

Training and facilitation 

Equip your people to better lead, communicate and self-regulate through the delivery of workforce training designed specifically to your needs or choose one from our menu:

  • Wellness and energy management at work – evidence-based strategies that improve employee engagement, job satisfaction and performance.
  • Everyday leadership – enlightened management practice for aspiring leaders
  • Strengths-based teamwork – helping teams make sense of workplace behaviours
  • Aligning corporate values with the customer experience – meaningful customer engagement

Ensure a return on your training investment and, consistent with your 70:20:10 learning strategy, add online coaching into the mix to enhance leadership capability and applied learning outcomes.

Mediations and Conflict Resolution

Grievance resolution can result in a procedurally sound outcome while leaving fractured relationships in the workplace. This is a risk to both work health and safety and to productivity. Alternatively, mediation can enable parties in conflict to rebuild their relationship while feeling heard and respected. Sensitive mediation or conflict resolution session/s can achieve a restoration of (or develop fresh) workplace/committee/board relationships while not undermining the necessary understanding and acceptance of differing roles, for example, manager and direct report.

Survey instruments and data analysis

Put evidence into practice. Be the business that contributes to reducing rates of stress, sick leave and mental health issues. We introduce surveys that take the pulse of your workplace and, where needed, design programs and strategies to address the results.

Each workplace will have their own variations and needs, but a system-wide approach will assess each part of your business, enabling a creative and targeted response.  Our surveys are:

  • a way to identify areas of both workplace stress and job satisfaction
  • affordable, effective and evidence-based
  • accessible to everyone on the payroll, no matter what their role, and
  • your guide to improved employee engagement, safety and productivity.

Plain English editing and coaching

Our Plain English editing service brings freshness and clarity to all types of documents from a letter to a press release to a lengthy Government report.

One-on-one coaching is available for staff at any level who want to improve the readability of their documents with results that show everyone has the ability to write clearly, succinctly and persuasively.



The evaluation report is excellent – deft, subtle but firm in its findings. Quite masterful.

Best of its kind I have seen.

Kris Neil

Chair, Women’s Community Shelters.

Work with us:

The Coughlan & Co team works with organisations like yours to help you:

  • Achieve and measure greater impact
  • Help your leaders stretch into new roles and directions
  • Equip your people to better lead, communicate and self-regulate
  • Support your teams to make evidence-based decisions with confidence and relative ease
  • Deliver investigation and evaluation reports that withstand scrutiny
  • Mediate between parties in conflict to rebuild their relationship
  • Introduce surveys that take the pulse of your workplace
  • Build competencies in writing clearly, succinctly and persuasively


Link in with Sharyn

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What do you need help with?


Planning facilitation helps you draw expertise, experience and insights from the most relevant people in your organisation, motivating them to work far more effectively with a plan they’ve contributed to.

Identify what’s working and what’s not. Then reflect this thinking in your organisation’s strategic priorities to ensure you’re making the best possible impact.


As your organisation transitions through periodic cycles of change, get the support you need for planning, implementation, review and evaluation.

Then equip your people to better lead, communicate, self-regulate and coach their teams by using this evidence to inform the delivery of workforce training designed specifically to your needs.


Executive coaching enables high impact change and business transformation by supporting leaders to re-think challenges and achieve their goals.

Whether you are CEO, Board Member or senior executive, coaching helps you link intention with action, values with strategy, accountability with results.  It’s your career, make it work for you.