Review and Analysis

Together we will review and evaluate programs and services to measure performance and progress. And we will also help you address problems that need specialist investigatory and conflict resolution skills and develop strategy that resonates with staff and stakeholders.  


Workflow and process review: Reduce timeframes, improve client service and increase efficiency. Involve your staff in process improvement projects that deliver results.

Project planning, monitoring and review: Build project capability within your teams through their participation in facilitated planning and review sessions. We help you clarify, target, design and document projects in clear and easy to follow steps.

Strengths-based teams: We are accredited StrengthscopeTeam® practitioners, providing online strengths assessments that show the overall distribution of strengths and risks within a team and facilitating the group to understand and work with both. Strengthscope® has Registered Test Status with the UK’s British Psychological Society.

Business intelligence

Survey instruments and data analysis: Surveys of workplaces and clients provide valuable insights. We build our surveys to meet your needs. Be the business that contributes to reducing rates of stress, sick leave and mental health issues. We help you understand your workplace and clients and, where needed, design strategies to address the results.

Evaluating business performance and service results: Planning and evaluation are the foundation of accountability, supporting your organisation to make evidence-based decisions with confidence.
Whether for strategic or operational purposes, we can help you plan for where you’re going, who’s going with you, the results you’re looking for, and how to effectively measure and evaluate progress.

Investigations: We conduct investigations into allegations of workplace misconduct including alleged unlawful behaviour. It is critical that fact-finding investigations ensure:

  • procedural fairness
  • confidentiality
  • thorough record-keeping
  • respect for all parties, and
  • soundly substantiated findings.

We are familiar with Award and Federal and State statutory requirements and can provide you with investigation reports that withstand scrutiny.
Drawing on our wide range of managerial, governance, human resources and industrial relations experience we can provide you with systemic recommendations if required. This can turn a problem into a learning experience, improve governance and avoid a recurrence of similar issues in the future.

Mediations and Conflict Resolution: Grievance resolution can result in a procedurally sound outcome while leaving fractured relationships in the workplace. This is a risk to both work health and safety and to productivity. Alternatively, mediation can enable parties in conflict to rebuild their relationship while feeling heard and respected. Sensitive mediation or conflict resolution session/s can achieve a restoration of (or develop fresh) workplace/committee/board relationships while not undermining the necessary understanding and acceptance of differing roles, for example, manager and direct report.

Work with us:

The Coughlan & Co team works with organisations like yours to help you and your people:

  • Achieve and measure greater impact
  • Stretch into new roles and directions
  • Better lead, communicate and self-regulate
  • Make evidence-based decisions with confidence and relative ease
  • Prepare investigation and evaluation reports that withstand scrutiny
  • Mediate between parties in conflict to rebuild their relationship
  • Introduce surveys that take the pulse of your workplace
  • Build competencies in writing clearly, succinctly and persuasively

Link in with Sharyn

Linkedin icon Sharyn Coughlan

Alex Long

Sharyn’s facilitation of our planning day has been such a useful process for us and has been the stimulus for a lot of discussion around sustainability and new ways of working.
– Alex Long, CEO, Multicultural Youth Action Network (MYAN) NSW

Warren Johnson

I have learnt so much from Sharyn’s calm and focussed approach to getting the best from people and systems.
– Warren Johnson, Chief Executive Officer, Youth Safe

Dr Kate Levett, PhD

Sharyn’s ability to integrate high level research, policy analysis and its practical application is impressive. And collaboration comes easily to her because she delivers on commitments.
Dr Kate Levett, PhD, Research Fellow, University of Notre Dame

Violet Roumeliotis AM

I have worked with Sharyn as a community partner, wellness consultant, program analyst and consulting coach for some of our up and coming managers. Her involvement in a project inspires my confidence in a quality result.
Violet Roumeliotis AM, CEO, Settlement Services International and Telstra Business Woman of the Year 2017

Dina Petrakis

Sharyn’s facilitation of our planning activity was key to the expansion of our program. She has provided invaluable services to me and my team.
Dina Petrakis, Global Manager, Ignite Small Business Start-ups

Simone Parsons

Absolutely an all-rounder. We will continue to seek Sharyn’s expertise for both our strategic policy work and our staff coaching and engagement. I highly recommend Sharyn and her team.
Simone Parsons, Chief Operating Officer, Women’s Community Shelters

Kris Neil

The evaluation report is excellent – deft, subtle but firm in its findings. Quite masterful. Best of its kind I have seen.
– Kris Neil, Chair, Women’s Community Shelters