If a section of your organisation seems to be in conflict more often than not, you are probably spending too much time dealing with serial complaints and grievances. Something has to change. There are numerous ways to facilitate teams, so be clear about the purpose of...
How has your service delivery changed as a result of the pandemic? As staff explore new ways of doing things to meet individual needs it’s all too easy to drift into the risky territory of unauthorised decision making and shaky service options. A recent article in...
Are you confident that you have a psychologically safe workplace where people want to work? Employers are legally required to provide a safe workplace but protecting the mental health of employees is still largely an untested region of WHS. These kids look...
Ever wondered why some organisations don’t actually meet their own standards of customer service or change management? It may be due to an unhelpful culture. Culture is “the way we do things around here”; that is, it drives strategy. At its best, culture is...
Work with us:
The Coughlan & Co team works with organisations like yours to help you and your people:
Achieve and measure greater impact
Stretch into new roles and directions
Better lead, communicate and self-regulate
Make evidence-based decisions with confidence and relative ease
Prepare investigation and evaluation reports that withstand scrutiny
Mediate between parties in conflict to rebuild their relationship
Introduce surveys that take the pulse of your workplace
Build competencies in writing clearly, succinctly and persuasively