Blog
Coaching for succession
If you want your best people to be ready to step up when vacancies occur in your organisation, you’ve probably been thinking about developing a succession plan for business continuity in a competitive labour market. Of four simple tips promoted in the HBR recently,...
Conflict resolution
If a section of your organisation seems to be in conflict more often than not, you are probably spending too much time dealing with serial complaints and grievances. Something has to change. There are numerous ways to facilitate teams, so be clear about the purpose of...
Managing from home?
Leadership and management are not different disciplines; they work hand in hand and are integral to each others’ success. By leading different ways of connecting and collaborating across the ether, you can help your people reflect on the impact of disruption and bring...
Evaluating the effects of disruption
How has your service delivery changed as a result of the pandemic? As staff explore new ways of doing things to meet individual needs it’s all too easy to drift into the risky territory of unauthorised decision making and shaky service options. A recent article in...
A mismatch of resources?
Perhaps your organisation, or maybe just one section, needs reviewing. Resources don’t seem to be allocated where the need is greatest, and some of the work processes and outputs are causing dissatisfaction with clients. Those planned technology changes alone are...
Promoting Psychological Safety
Are you confident that you have a psychologically safe workplace where people want to work? Employers are legally required to provide a safe workplace but protecting the mental health of employees is still largely an untested region of WHS. These kids look...
Make learning stick and improve your return on training investment
Learning is inextricably linked to the developmental needs of training participants. Unless they can see the purpose of their involvement, they won’t be able to integrate new information with what they already know. When the purpose of the training is clear and...
What you need to know before engaging an external coach
There are numerous reasons to engage an external coach to work with you, your managers and/or their teams. If it’s for themselves, some senior managers tell me they are looking for a safe place to think and talk about their planning horizons. They want to explore...
How a helpful and appreciative culture can improve your organisational climate
Ever wondered why some organisations don’t actually meet their own standards of customer service or change management? It may be due to an unhelpful culture. Culture is “the way we do things around here”; that is, it drives strategy. At its best, culture is...
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