About Coughlan & Co

Sharyn Coughlan

I’m a consultant and executive coach with 30 years experience across government, not for profit and private sectors. My team and I work with organisations like yours to create greater impact by planning, reviewing and evaluating operational activity. I will also train and coach your workforce; equipping people to put plans into action.

I will help your managers and their teams develop strategic and operational capability, using coaching conversations, facilitated planning and action learning.

I understand the accountability needs of funding bodies and regulators and can help shape your reporting and evaluation projects to meet contractual obligations.

As principal consultant, I’m continuously updating a keen professional interest in the neuroscience of change, which has much to tell us about how we can build healthy and resilient habits of mind. I teach mindfulness techniques that can help your people find focus and calm the nervous system, see more clearly and act with integrity.

I have worked with Sharyn in many capacities over the last 15 years, including community partner, wellness consultant, program analyst and consulting coach for some of our up and coming managers. Her extensive senior management background informs her insights into the point and potential of any project she accepts, and Sharyn’s involvement inspires my confidence in a quality result.

Violet Roumeliotis

CEO, Settlement Services International and Telstra Business Woman of the Year 2017.

Career highlights and capabilities

Consulting – Organisational wellness, strengths-based management and team development
Consulting in organisational development since 2011, co-creating health and productivity programs that actively support staff to navigate the demands of work and life, imparting the practical skills of managing self and others. Sharyn’s research with Notre Dame University (Levett, Coughlan, et al 2017) was published in the Journal of Management and Organisation, Cambridge Press; providing evidence of significant improvements in workers’ sick leave and changes to stress and satisfaction scores in a large, Sydney based, NGO. Planning and evaluation activities have delivered diverse strategic goals for clients, including program expansion, realignment of staffing resources and access to government funding.

Contract management – marketing and education, accessible telecommunications
WestWood Spice (WWS), July 2011 – May 2017: General Manager, Operations: National Relay Service Outreach contract with Australian Government. Operational leadership of the NRS Outreach service model, including transitioning into new contractual arrangements, national workforce and stakeholder engagement strategies, staff and management development, and performance reporting. The Outreach team’s targeted promotional activities drove100% growth in call minutes over the four years to 2017.

Collective impact – regional service systems, local government
Marrickville Council, April 2005 – June 2011: Manager Community Development. Built on Council’s capacity for collaboration with partners in policing, corrections, education, family and children, Aboriginal and multi-cultural arenas to successfully leverage additional financial resources to Community Development and, importantly, to the area’s service system from external sources.

Planning and funding reform, Ageing and Disability portfolio, NSW Government
NSW Ageing, Disability & Home Care Dept (and its predecessors) 1992 to 2004. Entered the disability sector as part of a small operational policy directorate that was instrumental in introducing the NSW Disability Services Act 1993. Held various management roles over the following 12-year period, including: Commonwealth/State Relations; Industry Development and Analysis; Planning and Data Services. Responsible for managing multi-disciplinary teams of up to 25 planners and analysts; provided strategic program/policy advice to executive management and the Minister; project managed major service evaluations and service reforms; and led needs-based planning and consultation processes, measuring and reporting on access to services across NSW.

Human Resources and Industrial Relations reform, work health and safety regulator
NSW Workcover Authority, NSW Government 1990-1992. Advised senior management on HR/IR reform proposals and strategies. Provided internal consultancy services to business units by way of cross-organisational project teams. Introduced competency-based progression into Awards and Agreements. These initiatives removed barriers to career progression for women in particular, who had previously been defined and restricted by stereotypical roles.

Sharyn has brought a combination of warmth and professionalism to our wellness research partnership that has reaped rewards. She has superior skills in her ability to integrate high level research and policy analysis and its practical application. I’ve been impressed by her crisp, clear analysis and her strategic management skills. Collaboration comes easily to her; perhaps because she consistently delivers on commitments.

Dr Kate Levett, PhD

Research Fellow, University of Notre Dame.

Qualifications, certifications and affiliations

  • Master of Public Policy (Sydney)
  • Graduate Diploma of Social Ecology (WSU)
  • Master of Wellness (coursework) RMIT
  • Cert IV Workplace and Business Coaching
  • Cert IV Training and Assessment
  • Associate Certified Coach (ACC), International Coach Federation (ICF)
  • Member, Australian Human Resources Institute (AHRI)
  • Member, Australasian Evaluation Society (AES)
  • Chair of Cicada International Limited, founding body of the Australian Women in Music Awards (AMWA).
  • Member Board of Directors, Family Planning NSW

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At Coughlan & Co we offer planning and evaluation, training, and coaching services.

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